Support

Click Here for Remote Assistance to download our remote connection program & please follow the instructions provided by your support technician. Download and then run the SplashtopSOS program. After the program runs, you'll see a nine digit code. Please give this number to our support technician and follow their further instruction.

To submit a Support Ticket please visit our Helpdesk.

How to create an Out of Office auto reply

How to create "Out of Office" auto reply

Go to SETTINGS

Then go to OUT OF OFFICE

input the following:
SUBJECT
BODY
START TIME (date and hour)
END TIME (date and hour)
STATUS > set to ON
Click SAVE

Sample Settings:

SUBJECT: John Q Public is Out of Office

BODY: I am out of the office beginning at 1 PM on Friday, June 28 through Friday, July 5. Please call our office at 216-555-1234 if you wish to speak with a representative.

START TIME (date and hour): June 28, 13:00

END TIME (date and hour): July 8, 08:00

STATUS > set to ON

Click SAVE

Managing Your Email Spam Quarantine

Managing your email allows you to:

View all email quarantined as spam
Release any email quarantined as spam – it will be sent to your regular INBOX
Enable or disable emailing of the daily SPAM QUARANTINE LISTING REPORT
Add a WHITELISTING – ensuring that an important personal or business contact’s email is not quarantined in the future

We recommend using Chrome or Firefox to login to overview.visn.net.
Some versions of Internet Explorer do not properly display the data.
Type overview.visn.net in your browser address bar and log in with your full email address and email password.

Immediately after login you will go to the MESSAGES page. You can search for any full or partial email address. Messages are color coded based on category:

Red = SPAM (Bad messages; kept in quarantine)
White = Clean (Good messages; sent to your inbox)
Green = Whitelisted (Messages from approved senders in the whitelist)

Should you choose to release an email from quarantine:

Open the email by clicking on it
Scroll down until you see the QUARANTINE heading
Check the RELEASE box
Check the BAYESIAN LEARN box
Choose CLEAN from the drop down menu
Click the green SUBMIT button at far right

Adding to the Whitelist

To add an email address or entire domain to your WHITELIST, follow the steps below.

PLEASE NOTE: Do not make a "wildcard" entry (meaning that anyone using a particular domain name is approved) for domains that have many thousands of email users, or you will be unnecessarily inviting spam into your inbox. Domains such as aol.com, hotmail.com, outlook.com, gmail.com, yahoo.com, sbcglobal.net, roadrunner.com and others who have hundreds of thousands of accounts should never be whitelisted using a wildcard entry. With these domains, use only the specific email address you want to be sure and receive. For your business associates who have their own corporate domain name, you'll more likely want to use a wildcard entry in the whitelist. In order to use a "wildcard" approval for any user of a specific domain, simply enter only their domain name in the "From Address" field.

Click on LISTS at top of page
Click on ADD TO LIST
In the FROM ADDRESS field, enter the email address to be whitelisted using these guidelines:
- To whitelist one specific email address, enter the complete address - example: joey222@aol.com
- To whitelist all email addresses from a specific domain, use the domain name only (a wildcard entry) - example: smithco.com
Click the green ADD TO LIST button

Email Administrator's Guide to Managing Spam Quarantine

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Support

Managing your email allows you to:

Should you choose to release an email from quarantine:

Adding to the Whitelist

To add an email address or entire domain to your WHITELIST, follow the steps below.

Company

Services

Resource